1. Scope of this policy
This policy applies to caatingarobotics.com.br, its Portuguese and English store views, contact forms, customer accounts, newsletter, website chat and related institutional interactions. External websites linked from our pages have their own privacy practices.
2. Who controls the data
Caatinga Robotics is responsible for decisions about personal data processed through this website. Privacy requests may be sent to contato@caatingarobotics.com.br. This channel receives requests from data subjects and communications with the Brazilian National Data Protection Authority (ANPD).
3. Data we may process
Provided by you
Name, email, WhatsApp, organisation, location, crop, activity, message, demonstration or partnership interest, account details and newsletter preferences.
Generated while using the site
IP address, date and time, browser, device, approximate region, visited pages, referral source, language, clicks, session and security identifiers.
From optional integrations
When Google sign-in is chosen, we receive the verified name, email, profile identifier and, when available, profile image. We do not receive the Google password.
Commercial service records
Conversation history, requested subject, lead stage, consent records, responsible team member, follow-up notes and notification delivery status.
Please do not submit sensitive personal data, passwords, financial credentials, medical information or confidential third-party information through the chat or forms.
4. Purposes and legal grounds
| Purpose | Typical data | Legal ground considered |
|---|---|---|
| Answer enquiries, demonstrations, tests and collaboration proposals | Contact and conversation data | Steps requested by the data subject and legitimate interest in providing the service |
| Create and maintain an account | Identity, login and account records | Contractual procedures and service execution |
| Send the newsletter | Email and subscription status | Consent, which may be withdrawn at any time |
| Protect the website and prevent abuse | IP, logs, session and security events | Legitimate interest and exercise of rights |
| Measure and improve the website | Navigation and analytics events | Consent where required and legitimate interest after a proportionality assessment |
| Comply with legal obligations | Records required by law or authorities | Compliance with legal or regulatory obligations |
The appropriate legal ground depends on the specific interaction. Providing optional information is not mandatory, although refusing essential contact data may prevent us from answering outside the active browser session.
5. Website chat and artificial intelligence
The chat may use an OpenAI model to draft answers from approved Caatinga Robotics content and qualify the subject of a request. Automated responses are identified in the interface. Messages may also be forwarded to the responsible human attendant through Telegram. WhatsApp is requested only to continue an authorised service when the visitor may leave the page.
- The assistant must not make final decisions that produce legal or similarly significant effects.
- Commercial negotiation, sensitive subjects and unsupported questions are escalated to human review.
- Avoid sharing confidential or sensitive data in free-text messages.
8. Retention and deletion
Data is kept only while necessary for the stated purpose, account or service continuity, security, auditing, exercise of rights and applicable legal obligations. Retention considers the nature of the record, the relationship with the data subject, limitation periods and provider settings. When the purpose ends, data is deleted, anonymised or retained only when legally authorised.
9. Security and incident response
We use access controls, encrypted transport (HTTPS), restricted credentials, backups, logging, software updates, input validation and separation of administrative interfaces. No system is risk-free. Relevant incidents are assessed and, when required, communicated to affected data subjects and the competent authority.
10. Your rights under the LGPD
Subject to the applicable circumstances, you may request:
- Confirmation and access
- Correction of incomplete or inaccurate data
- Anonymisation, blocking or deletion
- Information about sharing
- Data portability, when regulated and applicable
- Withdrawal of consent
- Objection to unlawful processing
- Review and explanation of automated decisions, where applicable
Send your request to contato@caatingarobotics.com.br. We may ask for proportionate information to verify identity and protect the data from unauthorised disclosure. Exercising these rights is free of charge. You may also contact the ANPD or consumer protection bodies.
11. Children, external links and policy updates
The website and commercial service are not directed to children. We do not intentionally request children’s data. If such data is identified without an appropriate legal basis, please contact us for assessment and deletion.
This policy may be updated when the website, providers or legal requirements change. The current version and update date will remain available on this page. Material changes may be highlighted through the website or the available contact channel.